[Wireline] IPTV for Single Play (1P) Customers

[Wireline] IPTV for Single Play (1P) Customers

Overview

We are launching a 1P IPTV product to help support migrating current 1P video customers from QAM to IPTV. This should only be offered to existing 1P customers without IPTV as a back pocket offer/product.

In support of our goal to transition All-IP Video delivery by 2025, Shaw has introduced a single play IPTV product, allowing us to transition targeted customers to an All-IP solution where legacy hardware is no longer available. This enables Shaw to remain compliant with Canadian regulations by having a single play video product available in all regions across our entire footprint while simultaneously delivering on our network upgrade initiatives.

Details

About 1P IPTV

• Customers who sign up for this service will be provided an XB6 (preferred) or XB7 modem, however, it will not provide access to the internet.
  • The modem will allow the wireless units (Xi6, XiOne) to communicate.
• Services such as VOD and PPV will work as normal.
  • Subscription channels which include VOD content will be accessible.
• Enjoy the benefits of the Voice Remote and Cloud PVR.
• Streaming apps (such as Netflix and Prime) will be visible, however, they will not function with this service as they will not have access to the Internet.
  • A message will appear when attempting to launch that states "Must subscribe to Shaw High Speed Internet"

• Can a customer use the Ignite TV (Shaw) App?

  • Single play customers can use the Ignite TV (Shaw) App but are unable to use "in home" features as an in home check is unable to be performed. See [Wireline] Ignite TV (Shaw) App: In Home Experience Overview for more information.

Eligibility and Requirements

• 2-year ValuePlans are not available for this product.
  • To be eligible for a 2-year ValuePlan, the customer would need to upgrade to 2P with an eligible Internet product.

4K Wireless TV Eligibility Checklist

When considering the best solution for customers, the following are requirements for customers to receive a [Wireline] 4K Wireless TV Player (XiOne, Xi6):

4K Wireless TV Player (XiOne or Xi6) Rental Costs

It is important to remember that IPTV is a delivery method that enables Shaw to better service our customers. Pricing, package availability, and channel numbers are the same as traditional (QAM) Ignite TV.

Rental Costs

• $15 for the first box, and $5 for each additional box.
  • As 2-year ValuePlans are not available for Single Play IPTV customers, they are not eligible for 2YVP hardware rental discounts.
  • Some customers may be eligible for rental discounts (up to a max of three (3) devices) based on current discounts on their account prior to upgrading. For more details, please see the Legacy Hardware and No Deployment Status section under [Wireline] Hardware Business Rules.
    • Eligible customers would have Legacy Lifetime Free Rental codes.
    • There is no trade-in option of previously purchased equipment.
• Note: Although START only shows one dollar amount ($15) per device type in Order Entry, additional TV Players will amount to $5 each as your process the order.
  
• Visit [Wireline] Current Hardware Pricing and [Wireline] Television Hardware Business Rules for more information

IPTV Packaging and Channel Lineups

• For current packages and promotions, see The Pitch.

• Use the [Wireline] Channel Comparison Tool or check [Wireline] IPTV Channel Lineups. 

Order Entry

Upgrading 1P QAM to IPTV

Use the process found on [Wireline] START: Add Television Services. 

• During Order Entry, under Internet Product, you must select IPTV Data Feed.
  • If this is not selected, you will receive an error message in the To-do list advising to Please select an Internet Package with BlueCurve device.
• You will also need to select the modem hardware to add (XB6 (preferred) or XB7) as you normally would when adding any Internet product.
• Please use the following SPINS in your order to ensure the best customer experience:

  • "1P IPTV + Gateway (no bundled inet service)"

Upgrading 1P IPTV to 2P IPTV and Internet

Use the process found on [Wireline] START: Add Internet Services.

• During Order Entry, you will need to select the Internet product (Fibre+ 300 or faster) the customer is interested in.

Existing 1P IPTV Customers and Service Calls

• Please use the following SPINS in your order to ensure the best customer experience:

  • "1P IPTV + Gateway (no bundled inet service)"

Frequently Asked Questions

Can a customer use pods to expand their range?

• Pods are only available to Fibre+ Internet subscribers and are not available for single-play IPTV customers.

Can a customer use third-party internet to access apps?

• Third-party internet is not supported. Adding Fibre+ Internet for expanded access can be treated as a possible upsell opportunity.

Can a customer use the internet on the provided Gateway modem?

• The primary provisioning speeds are set to 0.5 Mbps up/down and the SSID is hidden by default, meaning this will not be a very usable connection.

Will bandwidth limitations on the Gateway affect video quality?

• No, it won't. XB Gateway modems have dedicated STB bandwidth separate from the primary bandwidth for the Internet. The STB bandwidth is provisioned at the same levels as standard IPTV setups.

What Internet features will the customer have on the modem?

• Additional features such as the Ignite HomeConnect (Shaw) are also disabled. Customers can upgrade to a Fibre+ Internet plan to access the entire feature set.

Will a customer's channel lineup change?

• Because customers are changing from legacy hardware to Ignite TV hardware they will notice their channels have been re-arranged. They will also notice there are no longer standard definition channels.

Can a customer Self Connect 1P IPTV?

• Regular fees apply for 1P IPTV, but if it's part of the legacy upgrade program, the installation fee is waived.

Article ID: 830
Created: October 23, 2024
Last Updated: October 23, 2024
Author: basavaraj.badnikai

Online URL: https://agentx-phpkb-dev.hgsdigital.com/article.php?id=830